You Can Request Reviews To Be Removed

Did you know that you can actually request Google to remove certain reviews, if they Violate Google's Policies. It can be damaging to your business reputation if a review is left that is not necessarily true, appropriate or fair. At Pulse, we recognise the impact this could have and feel it is an important aspect of review management.

Flag a review or user in Google Maps

1. To open your Business Profile, at the bottom right, tap Business.
2. Tap Reviews.
3. Find the review that you'd like to report.
   1. To flag a review, tap the user's name... Report review 
   2. To flag a user, tap the user's name... more... Report profile

Understand reviews removed by spam detection

Google uses automated spam detection measures to remove reviews that are probably spam. These measures help improve people's experiences on Google and ensure that the reviews that they see are authentic, relevant and useful. Some legitimate reviews may be inadvertently removed.